Thank you for choosing NOESIA. We are dedicated to building high-quality software and ensuring our customers have a seamless experience. This policy outlines the scope of support for all our WordPress plugins, applications, and digital services.

1. Support Channels

Support is provided exclusively through our official Ticket System or the marketplace where you purchased the product. We offer support via personal emails.

2. What Our Support Covers

We are happy to assist you with:

• Installation Guidance: Helping you get our software up and running on your system.
• Bug Fixes: Resolving verified errors or defects within our codebase.
• General Configuration: Clarifying how features work and where to find specific settings.
• Product Updates: Ensuring you have access to the latest versions and security patches.

3. What Our Support Does NOT Cover

Our standard support does NOT include:

• Customization Services: We do not provide custom coding or design modifications to fit specific business needs.
• Third-Party Conflicts: Issues caused by other plugins, themes, or software not developed by Noesia.
• Server & Hosting Issues: Problems related to your server configuration, PHP version, or hosting limitations.
• General Training: We expect users to have a basic understanding of the platform (e.g., WordPress) they are using.

4. Response Time

Our team operates during business hours (EEST Timezone). We aim to respond to all support tickets within 24-48 hours during business days (Monday – Friday).

5. Marketplace Compliance

For products purchased via third-party marketplaces, Please ensure you have a valid support license before opening a ticket.