At NOESIA, we stand behind the quality of our software. However, because our products are digital and downloadable, they cannot be "returned" in the traditional sense. Therefore, we follow a strict refund policy to ensure fairness.

1. Eligibility for Refunds

We generally offer full refunds in the following specific cases:

• Critical Technical Failure: The software has a critical bug that prevents it from functioning, and our support team cannot provide a fix within a reasonable timeframe.
• Misrepresentation: The product is materially different from the description or live preview provided on our website or marketplace page.
• Security Vulnerability: The product contains a security flaw that cannot be patched.

2. No Refunds For

We do not issue refunds for the following reasons:

• Change of Mind: You purchased the item but decided you do not want it anymore.
• Skill Level: You do not have the necessary technical skills to use the software.
• Incompatibility: The issue is caused by third-party plugins, themes, or server configurations that do not meet our requirements.
• Mistake Purchase: You bought the item by accident.

3. Marketplace Purchases

If you purchased our product through a third-party marketplace, your refund request will be handled according to that marketplace's refund policy.

Please review the third-party marketplace Refund Rules before submitting a request.

4. How to Request a Refund

If you believe you are eligible, please open a Support Ticket first. We always aim to help you resolve the issue before processing a refund.